Dear Kevin Burgess, we are truly sorry that the product you received did not meet your expectations and that it has caused you a disappointing experience. We feel extremely regretful about this! Since the comment section doesn’t allow us to get into detailed information, to resolve the issue for you more quickly, could you please contact us? You can let us know specifically which aspect of the product has the problem (such as appearance, function, size, etc.), and if it’s convenient, please attach photos of the issue. We will reply to you within 1 hour upon receiving your message. We also want to thank you very much for your feedback—it helps us identify our shortcomings in a timely manner and improve our products!

Você é realmente um cavalheiro muito compreensivo. Seu comentário positivo nos dá mais confiança para atender cada cliente. Agradecemos novamente pela sua confirmação do nosso serviço e da qualidade do produto. Esperamos trabalhar com você novamente.